Privacy Policy

Privacy Policy

Introduction

Welcome to https://hot-water-cylinder-repair.vibereports.co.uk! We are committed to protecting your privacy and ensuring that your personal data is handled with utmost care. This comprehensive Privacy Policy outlines our practices regarding the collection, use, and protection of information from our users, in alignment with various international privacy laws and regulations, including but not limited to:

  • Canada’s Personal Information Protection and Electronic Documents Act (PIPEDA)
  • Quebec Law 25 on the protection of personal information
  • General Data Protection Regulation (GDPR) of the European Union
  • Lei Geral de Proteção de Dados (LGPD) in Brazil
  • California Consumer Privacy Act (CCPA/CPRA), California, USA
  • Colorado Privacy Act (CPA), Colorado, USA
  • Utah Consumer Sales and Service Act (UCPA), Utah, USA
  • Connecticut Data Privacy Act (CTDPA), Connecticut, USA
  • Virginia Consumer Data Protection Act (VCDPA), Virginia, USA
  • Protection of Personal Information Act (POPIA), South Africa

Scope

This policy is applicable to all aspects of our online presence, including but not limited to:

  1. Our official website at https://hot-water-cylinder-repair.vibereports.co.uk
  2. Any mobile applications or software services we offer
  3. Interactions through social media platforms linked to our website
  4. Email and text communication initiated by us

Please note that this policy does not cover third-party websites, applications, products, or services accessed through links on our platform. These entities have their own privacy policies, and we encourage you to review them before engaging with their services.

Processing Activities

This Privacy Policy outlines the ways in which your personal data is processed when:

  1. You use our applications and services as an authorized user.
  2. You visit or interact with any of our websites that refer to this Privacy Statement.
  3. You receive communications, such as newsletters, emails, calls, or text messages, from us.

Personal Data Collection

We collect a range of personal data to enhance your experience and improve our services. The types of information we gather include:

  1. Account Information: Details associated with your user account, including usernames, passwords, and profile settings.
  2. Payment Information: Credit card numbers, billing addresses, and payment history for processing transactions.
  3. Financial Information: Income details, bank account numbers (if stored), and financial transaction records.
  4. Purchase Information: Items bought from us, purchase frequency, and related data.
  5. Mobile Device Identifiers: Unique device identifiers, IP addresses, and mobile app usage data.
  6. Location Data: Geographic positioning information when you use our location-based services.
  7. Feedback: Reviews, ratings, and comments provided by users regarding our products or services.
  8. Social Media Information: Publicly available data from your social media profiles (if shared through our platforms).
  9. Product Information: Details about the products you view, purchase, or interact with on our website.

We collect this data using various methods, including direct user input, automated tracking technologies, and information provided by third parties.

Cookies

We employ cookies to enhance your experience while using our website and for analytics purposes:

  1. Strictly Necessary Cookies: These ensure the basic functionality of our website, such as allowing you to navigate through pages.
  2. Preference Cookies: They remember your preferences, like language settings or display options.
  3. Analytics Cookies: Used to collect information about how visitors interact with our site for improvement purposes.

Users can manage their cookie choices through our Cookie Manager tool, allowing them to control which types of non-essential cookies are set on their device.

Retention and Deletion

We retain personal data only for as long as necessary to fulfill the purposes it was collected for, or as required by law. Once the retention period expires or when the purpose is achieved, we delete or anonymize your data to ensure its security and privacy.

Security Measures

We take robust measures to protect your personal data from unauthorized access, use, disclosure, alteration, or destruction. These include:

  • Implementing encryption for data in transit and at rest.
  • Engaging secure third-party processing partners who adhere to strict privacy standards.
  • Regularly reviewing and updating our security protocols to adapt to evolving threats.

Children’s Privacy

Our services are not intended for children under the age of 18, and we do not knowingly collect personal data from minors. If you believe we have collected information from a child, please contact us immediately so that we can take appropriate action.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data, including:

  • Access to your data and its use details.
  • Correction or rectification of inaccurate data.
  • Erasure or deletion of your data under specific circumstances.
  • Restriction or suppression of processing activities.
  • Data portability to another service provider.
  • Objection to the processing of your data for certain purposes.
  • Non-discrimination based on the exercise of your privacy rights.

To learn more about these rights and how to exercise them, please reach out to our privacy team using the contact details provided below.

Changes to Policy

We reserve the right to update this Privacy Policy at any time to reflect changes in our practices or regulatory requirements. Any modifications will be published on this page, and we encourage you to review it periodically for updates.

Contact Information

For any questions, requests, or concerns regarding privacy or data protection, please contact us: